Terms of service

Last updated: 15. April, 2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern access to and use of the Glaadly mobile application and related services (the “Platform”) operated by Glaadly AS (organisation number 930 646 822) (“Glaadly”, “we”, “us”, “our”).

By creating an account or using the Platform, you enter into a legally binding agreement with Glaadly and agree to comply with these Terms. If you do not agree to these Terms, you may not access or use the Platform.

If you qualify as a consumer under mandatory Norwegian consumer legislation, such mandatory provisions shall apply in addition to these Terms and prevail in the event of conflict.

2. The Role of Glaadly

Glaadly operates a digital marketplace enabling private individuals seeking services (“Customers”) and individuals or entities offering services (“Service Providers”) to connect for the performance of local services.

Glaadly acts solely as a technology intermediary, facilitating communication and payment processing between users. Glaadly is not a party to any agreement entered into between a Customer and a Service Provider. Any service agreement is concluded exclusively between the relevant users.

Glaadly does not provide, perform, supervise, direct, manage, or control any services. Nothing in these Terms creates an employment relationship, agency, partnership, joint venture, or similar relationship between Glaadly and any user.

Glaadly assumes no responsibility or liability for the performance, quality, legality, safety, timing, or outcome of any services provided through the Platform. Glaadly does not verify the accuracy of user representations beyond any identity verification processes implemented at its discretion.

3. Eligibility and RegistrationUse of the Platform is limited to individuals who are at least eighteen (18) years of age and legally capable of entering into binding agreements.

Users must provide accurate, complete, and current information during registration and must keep such information updated. Users are responsible for maintaining the confidentiality of login credentials and for all activities conducted through their account.

Glaadly reserves the right to require identity verification or additional documentation at any time.

4. User Conduct

Users shall use the Platform in compliance with applicable law and these Terms. Users shall not engage in unlawful conduct, provide false or misleading information, harass other users, interfere with the operation of the Platform, upload harmful code, or attempt to circumvent the Platform’s payment or communication systems. Violation of this provision may result in suspension or termination of access.

5. Service Provider Responsibilities

Service Providers represent and warrant that they possess the necessary skills, qualifications, licences, permits, and authorisations required to perform the services offered. Service Providers act as independent contractors and perform services in their own name, at their own risk, and under their sole responsibility. Service Providers are solely responsible for complying with all applicable laws and regulations, including tax law, accounting obligations, labour law, consumer law, and any industry-specific requirements.

Service Providers are solely responsible for declaring all income earned through the Platform to relevant tax authorities and for paying all applicable taxes, VAT where applicable, social security contributions, and other statutory charges. Glaadly does not provide tax advice and assumes no responsibility for any Service Provider’s tax reporting or compliance.

Failure to comply with applicable legal obligations may result in suspension or permanent removal from the Platform. Service Providers acknowledge that transaction records maintained through the Platform may be disclosed to competent authorities where required by law.

6. Customer Responsibilities

Customers are responsible for providing accurate information regarding the requested services, ensuring safe and lawful access to premises, and acting in good faith toward Service Providers. Customers acknowledge that they enter into a direct contractual relationship with the Service Provider and that Glaadly is not responsible for the performance, quality, or outcome of services.

7. Payments and Transaction Rules

All payments for services agreed through the Platform must be processed exclusively through Glaadly’s integrated payment solution, currently provided by Stripe or such other designated payment service provider as determined by Glaadly (the “Payment Provider”).

Users are strictly prohibited from arranging, requesting, offering, or accepting payment in cash or through any off-platform method for services initiated or agreed upon through the Platform. Any attempt to circumvent the Platform’s payment system for the purpose of avoiding fees, taxes, reporting obligations, or other contractual or statutory requirements constitutes a material breach of these Terms and may result in immediate suspension or termination.

Glaadly may deduct platform fees, service fees, or other agreed charges through the Payment Provider in accordance with published pricing. The Payment Provider operates under its own terms and conditions and privacy policies. By using the Platform, users agree to be bound by the applicable terms of the

Payment Provider. Glaadly is not a bank, payment institution, or financial intermediary and does not hold client funds. All payment processing services are provided by the Payment Provider.

Glaadly does not guarantee payment authorisation, settlement, or timing of transfers, and shall not be liable for payment processing errors, delays, technical failures, or actions taken by the Payment Provider.

Refunds, where applicable, shall be processed exclusively through the Payment Provider. Any refund processed by Glaadly is an administrative facilitation only and does not constitute an admission of liability, fault, or responsibility by Glaadly.

In the event of a payment dispute, chargeback, or claim initiated through a card issuer or financial institution, the relevant Service Provider bears sole responsibility for theunderlying service and any associated documentation. Glaadly may assist in transmitting information, but assumes no responsibility for the outcome of chargeback or dispute procedures.

Use of the integrated payment solution does not create an employment relationship, agency relationship, or contractual partnership between Glaadly and any user.

8. Platform Integrity

All communication, negotiation, and transactions initiated via the Platform must remain within the Platform for the duration of the engagement and any directly related follow-up services.

Any attempt to solicit, induce, or encourage another user to transact outside the Platform to avoid payment processing, platform fees, or regulatory compliance constitutes a material breach of these Terms.

Glaadly may monitor compliance and suspend or terminate accounts where circumvention is suspected.

9. Reviews and User Content

Users may submit reviews and other content through the Platform. By submitting content, users grant Glaadly a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute such content in connection with the operation and promotion of the Platform.

Users are solely responsible for ensuring that submitted content is lawful and does not infringe third-party rights. Glaadly may remove content at its discretion.

10. Platform Availability

The Platform is provided on an “as is” and “as available” basis. Glaadly does not guarantee uninterrupted or error-free access.

Glaadly may modify, suspend, or discontinue features or services at any time without liability.

11. Disclaimer of Responsibility for Services

Glaadly is a digital intermediary only. Glaadly does not provide, perform, supervise, control, warrant, or guarantee any services offered or performed by Service Providers.Glaadly makes no representations or warranties regarding the competence, reliability, qualifications, legality, or performance of any user or service.

All services are performed at the sole risk of the Customer and the Service Provider.

Any claim arising out of or in connection with services performed through the Platform shall be directed exclusively against the relevant Service Provider or Customer, as applicable.

12. Disputes Between Users

Any dispute arising out of or in connection with services agreed through the Platform shall be resolved directly between the Customer and the Service Provider. Glaadly is not a party to such disputes and assumes no obligation to investigate, adjudicate, or resolve them.

Glaadly may, at its sole discretion, offer to facilitate communication or informal mediation between users. Any such facilitation shall be voluntary, non-binding, and conducted without prejudice to the parties’ legal rights. Glaadly’s involvement in mediation does not create liability or contractual responsibility.

Glaadly reserves the right to suspend or terminate accounts during the course of a dispute where necessary to protect the integrity of the Platform.

13. Limitation of Liability

To the maximum extent permitted by law, Glaadly shall not be liable for indirect, incidental, consequential, or economic loss, including loss of income, profit, goodwill, or opportunity arising out of or in connection with use of the Platform.

Glaadly’s total aggregate liability shall not exceed the greater of NOK 10,000 or the total platform fees paid by the user in the preceding twelve (12) months. Nothing in these Terms limits liability for gross negligence, wilful misconduct, or any liability that cannot lawfully be excluded.

14. Indemnification

Users agree to indemnify and hold harmless Glaadly from and against any claims, losses, damages, liabilities, costs, or expenses arising out of their use of the Platform, breach of these Terms, or services performed or received.

15. Force MajeureGlaadly shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to technical failures, network outages, governmental actions, or force majeure events.

16. Suspension and Termination

Glaadly may suspend or terminate access if these Terms are breached, if unlawful activity is suspected, or if required by law.

Termination does not affect rights or obligations accrued before termination.

17. Privacy

Personal data is processed in accordance with Glaadly’s Privacy Policy.

18. Changes to Terms

Glaadly may amend these Terms from time to time. Material changes will be communicated via the Platform or by email. Continued use after notification constitutes acceptance of the amended Terms. These Terms are drafted in English. In the event of translation into other languages, the English version shall prevail.

19. Governing Law and Disputes

These Terms are governed by Norwegian law. If the user qualifies as a consumer, disputes may be brought before the user’s local court in Norway in accordance with mandatory legislation. For all other users, Oslo District Court shall be the agreed legal venue.

20. Contact

Glaadly AS
Org.nr 930 646 822
Email: support@glaadly.com